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When placing an order with us, where we are to deliver goods to you, we require a physical street address. To assist us in processing your order, please also provide your land-line or mobile telephone number. Delivery is via courier and we don't deliver to PO Boxes. Please note that an authorized signatory needs to be at the delivery address to sign for and collect the goods, and that photo identification may be requested.
Our stock level is a combination of stock availibility from us and our vendors. The stock availability indicator can only be treated as a general guide and is updated once every two days. There are the occasional chances that an order of the exact product may be placed minutes before yours. You will be notified as soon as possible if that happens and a full refund can be given if you do not wish to wait for the backorder.
Free Delivery on all orders!
If you haven't received your order or require a proof of delivery after the standard lead time, please email: firstname.lastname@example.org
For delivery to major State, Territory cities and their surrounding areas, please allow 1-5 working days from date of clearance of payment providing stock is available for delivery.
For delivery to more remote or rural areas, please allow a further 1-2 working days.
For shredinabin models, please allow a further 2-3 working days for assemble and testing.
Despite the fact that we try our very best to keep at least 80% of what we sell, certain products are
hard to obtain. If there's a delay to your order, you'll be informed of the ETA (estimated time of arrival) via email or phone.
This is not possible yet but we will be moving into newer bigger premises soon so watch this space.
If you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from us to you - you should:-
"We will always do or best to help our customers in the event of a mis-order, change of mind, repair or replacement" - Shredders Online